HLS International has developed a series of hotel English courses with its unique teaching methods. In the oral English course, students will be trained to speak fluent English, and have a quick grasp of professional hotel English.
Hotel English will help you receive foreign guests easily and talk with them about their daily lives. We will also teach you different service systems in different countries. Tips from the guests and praise from your boss will be so much easier
If you are a great Hotel Management or a Service Person in a hotel, do you want to shine in front of foreign guests?
Quality Customer Service
Hotel Practical Service English
Participants: Hotel First Line Staffs, Training Managers/Supervisors
This course will be interactively delivered based on real hotel service examples, and the target participants will be the hotel management and workers who work in operational departments which include:
F&B
Front Office
Housekeeping
Concierge
Kiosk
Business Centers
Service Centers (Switchboard)
Each chapter will include three units:
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Course Includes:
Useful phrases
Terminology
Situation Dialogue
Course Outline:
Front Office Service English
Courtesy/Greetings
Greetings and Farewells
Introductions
Apology
Offering Help
Appreciation
Guest Requirements
Pre-arrival Stage
Reservation Process
Check-in Stage
Luggage service
Registration process
Checking reservation
Registration
Confirming Payment Methods
Issuing Room Key
Show room
In-stay Stage
Room Move
Extension of Guest Stay
Fax Service
Foreign Exchange
Message and Wake-up Service
Safe Box Service
Room Maintenance
Transportation Service
Dealing with Guest Complaints
Check-out Stage
Communicating with Customers
Bill preparation & Receiving Payment
Luggage & Transportation Service
Front Office Practical English
Front Office Terminology
English of Front Office Procedure
Practice on Dialogue
F&B Service English
Courtesy/Greetings
Greetings and Farewells
Introductions
Apology
Offering Help
Appreciation
Guest Requirements
Western Food Menu Knowledge
Based on Western Food and Beverage Menu
Chinese Food Menu Knowledge
Based on Cantonese Food and Beverage (Include Chinese Tea and Wines) menu
Wine List
Menu Product & Knowledge
Raw Materials and Ingredients
Cooking Methods
F& B Service English (Touch-Points)
Reservation
Greeting & Seating
Presenting the Menu
Taking Orders
Serving Food and Drinks
Table Service
Special Requirements
Changing Ashtray
Second Order
Cleaning Table
Dessert
Coffee & Tea
Presenting the Bill & Receiving Payment
Farewell
Housekeeping Service English
Courtesy/Greetings
Greetings and Farewells
Introductions
Apology
Offering Help
Appreciation
Guest Requirements
Room Amenities
Linen
Cleaning Products and Tools
Guest Requests
Providing Extra Amenities
Preparing Extra Bed
Lending Service
Laundry Service
Room Cleaning (Guest in Room)
Dealing with Guest Complaints
Courtesy English
